If you are unsatisfied with an online purchase, you may cancel the product and get a voucher for the exact amount (minus the shipping cost) to use on the website, within 7 days of receiving your order. We will not cancel any requests after 24 hours of purchase. The complaint must be addressed to our customer service team before the Head of Support reviews the situation independently and decides how to proceed. The purchase may be returned along with the following voucher if the issues raised are accepted as legitimate.

(“You” or “End User” or “your” or “Buyer” or “Customer”) All of the terms and conditions set out in these Terms and Conditions must be read carefully and agreed to by the Customer before the latter may use the Services.  (“Before using info@alrafiqoptical.com (hereinafter referred to as “Site” or “ or “Al-Rafiq Optical Online Store” or “we” or “our”), please read the following terms and conditions and the attached privacy statement. You can browse, choose, and buy cosmetics, personal hygiene products, and personal care products (collectively, “goods,” “products,” or “services”) on the site”).

Your use of this website https://alrafiqoptical.com(hereinafter referred to as the “Site”) and its related sites, services, and tools). These TERMS AND CONDITIONS are effective upon acceptance and governs the relationship between you and Kosmetiko (PVT.) Ltd. a company incorporated under The Companies Ordinance, having it’s registered in Pakistan. (Here in after the “Company”) including the sale and supply of any Products on the Site. You are not permitted to use the Site in any way if you do not agree to be bound by these TERMS AND CONDITIONS and the Privacy Policy. In the context of these TERMS AND CONDITIONS, “Acceptance” refers to your affirmative action in clicking the “check box” and “proceed” button on the registration page, or such other acts that imply your acceptance.

The Company may modify this Agreement and/or the Privacy and Security Policy at any time by publishing an updated version on the Site. You will be alerted via email or website articles of any updates or modifications. The amended version will become effective at the time we upload it to the Site, and if you continue to use our Site, you are implicitly consenting to the revised TERMS AND CONDITIONS and Privacy Policy outlined in this document.

Additionally, in accordance with your specified notification preferences, we will give you 30 days’ notice if a significant change is made to the amended version of this Agreement. It is encouraged that you frequently review this Agreement’s terms and conditions for any revisions or changes. “Substantial Change” refers, for the purposes of this Agreement, to a modification to the provisions of this Agreement that considerably affects your rights or increases your duties.

Please read these terms and conditions carefully. The company and you are parties to a contractual agreement by and via these terms and conditions, as updated or modified from time to time. If you browse, utilise, or shop on the website, you are a user (or any future site operated by the company, you accept these terms and conditions). Additionally, when you use any existing or future services of the company or visit or purchase from any business linked with the company or third-party vendors, whether or not mentioned on the site, you will be subject to the guidelines and conditions applicable to such service or merchant.

These rules and conditions will take precedence if they are in conflict with these conditions.

In the event that these Terms and Conditions contradict with any other document, these Terms and Conditions will govern your use of the Site. The Site requires your consent to send you administrative and promotional emails as a condition of purchase. We will send you updates regarding our products and special offers, as well as information regarding your account activity and purchases. You can unsubscribe from receiving our promotional emails at any time by clicking the UNSUBSCRIBE link at the bottom of any of our emails.  Please see our Privacy Policy for details. Any promotional emails, SMS/MMS, or other messages sent to you are not under our control in any way. The Company shall have the right, in its sole discretion, to modify the offers contained in such promotional emails or SMS/MMS, and shall have no obligation to notify you of any such modification. By submitting an order, you are making an offer to us to buy the products you have chosen, subject to any limitations imposed by the Merchant, the Site’s general limitations, and the terms and conditions listed below. To purchase anything from the Website, you must first create an account. This is essential so that we can provide you with convenient access to print your orders and view your previous purchases.

If you continue to use our website, we will assume that you agree to our online privacy policy. This privacy policy may be modified at our absolute discretion. You will be alerted by email, this page, or both if we do.